John Lewis Broadband

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John Lewis Broadband Reviews

The good the bad and the ugly. Read honest John Lewis broadband reviews.

2.4 out of 5 from 4 reviews
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Reviews (4)
Broadband review by Alex
Alex
Cut off for over a week
1 months ago.
Review
In short, don't use them.
Our phone line and internet were cut off for over a week. After an engineer could not find a fault at the exchange, they sent an engineer to the house without an appointment. No one was in, and then they told us they could not send another for 4 days. When the engineer did come (after a week), it turned out that the fault was at the exchange all along and the first engineer had missed it.
Customer service was poor, giving different excuses for not sending an engineer, and it was impossible to elevate the complaint.
When the line is working, we only get download speeds of max 2mbs, but this regularly (every couple of days at the moment) gets dropped down to 0.2mbs. When we call, the speed goes back to normal, so BT must be choking the speed.
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0 people found the following review helpful
Broadband review by Swlondon
Swlondon
Rubbish provider, don’t bother. Check other review sites before thinking about it.
6 months ago.
Review
After ordering the broadband I had to call them just before the start of service to ask for a router. Apparently it had been forgotten to be sent out. One minute after asking for the router I received an e-mail stating my broadband order had been cancelled. Nobody could tell me why this had happened and I had to wait 5 days before anyone contacted me. When they did they just said they didn’t know why it was cancelled and that I woud have to start the order again from the start. Apart from ‘I’m sorry’, there was no offer of compensation or anything. I had to beg my previous provider not to terminate my broadband/phone. NOT recommended! I wish I had read these reviews before wasting my time. Very disappointed that John Lewis are treating their customers in this way.
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1 people found the following review helpful
Broadband review by Simon
Simon
You get what you pay for
1 years ago.
Review
Their broadband is operated by Plusnet who are also reliable, should be amazing really.
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4 people found the following review helpful
Broadband review by Roger That
Roger That
Roger That
3 years ago.
Review
This must be the perfect supplier - No bleats from anyone - then again perhaps nobody uses them!
4 people found the following review helpful
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John Lewis Features

How do I switch my broadband to John Lewis?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to John Lewis broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by John Lewis. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both John Lewis and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a John Lewis broadband deal, just enter your postcode into our John Lewis broadband calculator above to see which John Lewis broadband deals are available in your area. Or, for results that include deals from all major providers, use the calculator at the top of this page.

Can I keep my telephone number if I switch to John Lewis broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

How long will it take to switch my broadband provider to John Lewis?

From the moment you order your new John Lewis broadband online to the date of installation is usually no more than 12 working days. This does not mean that you will be without service for 12 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

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John Lewis Pro's & Con's

Here's what we think of John Lewis

John Lewis Pro's

  • 24/7 Freephone UK customer support
  • Free John Lewis e-gift card
  • John Lewis broadband is provided by Plusnet plc

John Lewis Con's

  • 12 Month minimum contract
  • No line rental saver discount
  • Special offers for new customers only

Can I get John Lewis broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to John Lewis broadband?

If you're only switching your broadband to John Lewis and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your John Lewis broadband has been installed and is live.

Do I need a MAC code to switch to John Lewis broadband?

In June 2015 Ofcom made it easier for consumers to switch their phone or broadband supplier. You no longer need to contact your current provider for a MAC code (Migration Authorisation Code). The switching process is entirely handled by your new supplier (John Lewis). This helps to avoid lengthy phone calls to your old provider.